I read a disturbing post on the DNA Consultants blog about a lady called Marcy who had a bad experience with a DNA company who manipulated her test results and likely those of other clients.
After reading Marcy’s story, I do agree when questions arise from the results of a DNA test that vendors, even the most reputable, are inclined to be non-responsive and send out pre-written (canned) emails in answer to specific queries.
While this process may be adequate for technology, where many questions fall into identical categories, I’m inclined to think that DNA testing is a situation where the rule of thumb should be to answer questions on the assumption that each test is unique. Human nature being the way it is nothing is infallible.
And, as for suggesting further testing for an additional fee, which also appears to be part of the Customer Service procedure, if you decide to try additional testing, it’s a good idea to pay a different company to do the analysis. It’s like a second opinion in the world of medicine.
Marcy’s experience is dissimilar from most because it concerns new evidence about Native Americans and an “if the facts don’t fit the evidence change the facts” scenario. That said, I think testing companies like the one discussed unnamed in the article hurt not only their customers but future business for themselves and a very exciting field of science.
If you’d like to read the article, please click on DNA Consultants.