Beware! this blog post reflects my personal opinion…
Reports are now hitting the airways about serious bugs in Amazon’s Kindle Fire tablet and, as described in a New York Times article, it’s less than a blazing success.
The device has been marketed as an alternative to the iPad and I’ve never thought that was a good benchmark. Nevertheless, the price is right for folks who’d like to own a tablet and can’t afford to buy an iPad. The problems are bad enough for buyers to pack them up and send them back and some of the complaints reported are:
- No volume control
- Difficulties with picking up a Wi-Fi signal or connecting to the Internet
- It’s easy to accidentally hit the off switch
- The touch screen is frequently hesitant and sometimes “downright balky”
- Web page load takes too long
- No privacy settings
Human nature being the way it is, people are buying Kindle Fire based on the first-rate marketing campaign and, of course, the price. Retailers are reporting that they’re flying off the shelves. With this in mind, it’s disquieting to learn that Amazon has kept the lid on the problems reported by users, but now that the information is out, an over-the-air update is promised in less than two weeks.
When I checked online about the reported problems, the best advice offered was to access the user forum for a solution. This type of customer support is annoying, often fruitless, and surprisingly widespread customer support solution in the world of technology.
“All this would be enough to send some products directly to the graveyard where the Apple Newton, the Edsel, New Coke and McDonald’s Arch Deluxe languish. But as a range of retailers and tech firms could tell you, it would be foolish to underestimate Amazon.” The Adam computer should be added to this list.
Like the Barnes and Noble line of devices, Amazon more than likely envisions Kindle brand as essential to its online store, so I doubt the Kindle Fire will wind up in the technology graveyard.
I’m still awaiting the arrival of my NOOK Tablet and keeping my fingers crossed that it lives up to expectations. If it doesn’t, I’ll be writing about it.
Click on New York Times to read the article by David Streitfeld.