Ancestry.com has recently sent out a notice that Internet connection problems user were experiencing with Family Tree Maker for the Mac is resolved as follows:

We are pleased to announce that the Internet connection issues people have been experiencing with Family Tree Maker for Mac have been resolved. To get the update, close out of Family Tree Maker; then reopen the application. You’ll be notified that an update is available. Click Install Update. When the installation is complete, you may need to log in to your Ancestry account again. You can do this in the Web Dashboard on the Plan workspace. If your connection still doesn’t seem to be working, make sure the software is set to go online. You can do this by selecting Go Online from the File menu.

If you aren’t prompted to install an update, please go to the Family Tree Maker menu and select Check for Updates.

We thank you for your patience during this situation.

The Family Tree Maker Team

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